Services for Individuals

Devices Repair, Home Assistance & Troubleshooting at your premises

Fix your home Wifi
Problems
wifi icon

Troubleshoot Home Wireless Connection

There are plenty of reasons your WiFi keeps slowing down: signal congestion, router location, firmware issues, hardware limitations or even the physical size of your home. Then again, it could just be your neighbors. At IT4SME we have the knowledge, expertise and the appropriate tools and necessary equipment to boost your home wireless network and reduce the risk of connection failures. Below you can find a list of things that commonly go wrong with WiFi and we are able to resolve them succesfully.

Fix Wifi
Wifi Disconneted

List of Things that Commonly Go Wrong With WiFi

  • Update your router’s firmware. The reason to do this step is twofold. First, you can take advantage of any additional features and improvements of the new version of the firmware. Second, your router usually receives any important security updates. your business goals and available budget.
  • Look for interferences. Routers often compete for airwaves with other household devices. Rival devices such as cordless phones, Bluetooth speakers, microwave ovens, and baby monitors can impact your Wi-Fi network.
  • Change channels. You can also select a different channel for your router. This is especially helpful if you’re tuned to that 2.4GHz frequency. Moving from one channel to a less crowded one may help speed things up.
  • Put the kids and guests on their own network and enable QoS. Parents can put their kids’ devices on a separate network and establish special rules and settings. This can help keep the kids out of trouble on the web, and it eases the burden on your bandwidth.
  • Set Up a Wireless Range Extender. All routers are only capable of broadcasting reliably up to a certain distance before the signal gets weak. If you want to extend your signal beyond that, you'll need a range extender of some sort.
  • Get an updated router. If you’re in the market for a new router and you want improved Wi-Fi speeds and reach across your home or office, aim for at least an 802.11 N or AC router with dual or triple band capabilities.
  • Try a Mesh network. If you have a large house or office space that requires consistent network speeds, a mesh Wi-Fi network is worth the money. Unlike standard Wi-Fi routers that require extenders for added reach, next-generation mesh routers are designed to spread a Wi-Fi network’s coverage through multiple access points.
  • Check your security. When unauthorized devices mooch your Wi-Fi, it slows down your network. But even the type of wireless security you use can impact your overall speed.
  • Achieve Optimal Router Placement. Another important factor that affects your Wi-Fi network’s connectivity is its physical location. Try placing your router as close to the center of your home as possible. It’s also a good idea to keep it elevated and free from any physical obstructions like furniture and appliances.
  • Choose the right band. Wi-Fi bands are not created equal. If you have a newer router, check to see if it supports the 5GHz band. Newer N or AC routers typically support this band. Unlike B/G routers that only transmit on the crowded 2.4GHz spectrum, N and AC routers could transmit on 5GHz as well.
PCs, Workstations, Laptops, Printers Repairs
Troubleshooting at your home
PC Troubleshooting

PC maintenance and troubleshooting are our specialty!

Our expert technicians will be happy to help you and provide advice and support. Having problems with your computer is never a pleasure, but things can be resolved quickly with our intervention. Blue screens, slowdown, overheating, pop-up windonws are regular problems that can be easily corrected. In addition, we are able to to optimize the efficiency of your computer and make it easier to use by customizing and upgrading your system. We are happy to advise you when you plan to replace your computer equipment. We do not sell computers, so you can be sure that our advice and recommendations are based on your needs.

Repair

The repair service offers diagnostics and repairs for your equipment, PC and laptop as well as your printers and any network component.

Installation

The installation service offers to you the installation of hardware, peripherals and software of your choice and help you to configure, customize and use them succesfully.

Optimization

With the optimization service we help you to increase the performance of your machines by software and hardware modifications to get the most power.

Custom PC Assembly

If you have specific requirements that from factor systems not covered and if you would like a custom computer assembled with components, we are able to help you. We will build the system for you, test it and deliver it in full working order ready for you to use.

Remote Support
via Teamviewer
Teamviewer icon

Solution is just a click away!

We are pleased to announce our new remote support service with the help of the TEAMVIEWER software.

Steps to take for remote support:

  1. Click the appropriate link to download the Teamviewer.
  2. Give us a phone call at the number listed at the contact
  3. We will then start the installation of the Teamviewer software.
  4. Once the software is installed, a Teamviewer window will open, over the phone you will give us the ID number and password that's within the window. This will give us full access to your computer in order to troubleshoot your problems.

Privacy/Security Note: We only have access to your PC during that session, once the Teamviewer software is closed, we do not have access anymore, and the password resets every time the software is launched.

IMPORTANT: your internet connection must be operational.

Access your work computer or server from home
VPN setup
pie chart icon

70% of people globally work remotely at least once a week

The reality of most small and medium sized enterprises is that many people work remotely creating, editing and updating data. Whether working on the road, at home or while on vacation, they need to gain access to central files in order to maintain data accuracy and ensure the continuity of the organization.

VPN icon

Setup a VPN to Access Your Office Files Remotely

The best solution that will allow organizations to access files remotely is to set-up a virtual private network (VPN). Certified network engineers from IT4SME are able to perfom all neseccary steps and tasks to make VPNs up and runing and enjoy secure remote access to files, servers and systems.

Data
Backup & Recovery
Backup icon

A Reliable Backup Solution is Very Important

Many people tends to rely too much on the one storage drive located inside their devices (laptop, PC, Workstation, phones, pads etc), without setting up an external backup. In case of hardware and some cases software malfunction or virus attack, all data stored on the build-in drives will be lost. There are plenty of options available for people looking to backup up their data. IT4SME can advise and help you to setup a self-operating backup system with all the necessary software and hardware installations and configurations. Below you can find some of the possible ways to back up you data:

  • Keep It in the Cloud. iCloud, Google Drive, OneDrive, Dropbox are the big players in the cloud storage field.
  • Burn It to a CD, DVD, or Blu-ray Disc. Burning data to CDs, DVDs, or Blu-ray discs is now a much less popular, albeit still reliable, a method of data backup.
  • Save It to an External Hard Drive. External hard drives are just what they sound like – hard drives that live outside your computer, meaning they can be plugged in to other sources.
  • Put It on a USB Flash Drive. Small, cheap and convenient, USB sticks are everywhere, and their portability means that they’re easy to store safely, but also pretty easy to lose.
  • Save It to a NAS Device. Businesses tend to backup their files to network attached storage devices, but with more and more homes having multiple computers, the idea has a certain appeal, especially for those looking to save files from more than one source.

restore icon

Restore, the Other Side of the Coin

Test restores and recoveries is a crucial element of of any good backup strategy. Many solutions offer backup verification checks to show whether a backup is successful or not. But at the end of the day, no matter what solution you’re using, these are never 100% perfect. The only way to be truly sure that your backups are restorable is by actually restoring them.


There are number of different methods you can use for performing manual test restores, and a lot of what works best for you is going to depend on the environment you’re operating and the infrastructure you have available. Data Storage engineers at the IT4SME can help you perform the necessary test restores before disaster strikes.

Backup Restore
Virus and Malware
Removal & Protection
Virus Removal icon

Removing Malware

Most malicious virus programs are designed to be difficult to remove. Malware often integrates into Windows, hiding their files or modifying system files with their own code. This makes removal by the average user very difficult; special utilities are often needed to unmask the virus and allow it to be removed. Thanks to years of experience, we can eliminate the infestation without destroying your data. Your data is important. let us do the work.


The number of computer viruses is increasing every year. If your computer runs slowly, displays pop-up ads, or simply reacts strangely, you probably have some form of malware. Installing an anti-virus program after the fact will not solve the problem because malicious software will prevent anti-virus programs from removing it. We use specially developed internal utilities to eliminate infestation and keep your computer running smoothly. With our internal utilities, we can often remove malware without having to reinstall Windows. This saves you from reinstalling all your applications. Once the malware is removed and your computer is repaired, we install anti-malware software to protect your computer from future infections.

How Was I Infected?

How Was I Infected?

Malware can come from many sources, including malicious banner ads, spam, infected websites, or "free" apps. Sometime the source can be a fake anti-virus program. These fake anti-virus programs are frequently downloaded from banner ads claiming to remove null malware from your computer. Once downloaded, it will often divert the computer and force the user to enter their credit card information.

Services icon

The service includes:

  • Removing all viruses, spyware, malware and rootkits from the system
  • Repair any operating system issues and test for proper operation
  • Perform critical system updates
  • Apply system changes
  • Tips for preventing future infections

Comment: If we are unable to resolve the issue, we will explain why required to reinstall the operating system that is free of viruses.

Pricing
table
Rates icon

Rates of services

At IT4SME we apply a policy of price transparency. The following pricelist is indicative and not exhaustive and many services can be priced on a case-by-case basis, for any additional information do not hesitate to contact us.

On-Site Troubleshooting Remote Troubleshooting Troubleshooting in our Workshop
Home Users
First 30 minutes of diagnostic test Free Free Free
Price per Hour No travel expenses in the municipality of Geneva CHF 80 CHF 40 CHF 60
Extra ½ hour CHF 40 CHF 20 CHF 30
Business
First 30 minutes of diagnostic test Free Free Free
Price per Hour No travel expenses in the municipality of Geneva CHF 100 CHF 60 CHF 80
Extra ½ hour CHF 50 CHF 30 CHF 40

Frequently Asked Questions

We repair most defects within 2-3 days. If we have to order parts, we can normally get them the next day. We realize how hard it can be to be without your computer and we will always try to send it back to you as soon as possible.
We will always offer you a fixed price for the repair. For example, if your laptop's screen needs to be replaced, we'll tell you the total price of the work before you start. If we first need to diagnose the failure, we charge 40 CHF of labor. This labor is deducted from the final price. We do not want you to have bad surprises; we want you to know exactly how much your repair will cost before the end of the work.
Offering a personalized IT service is at the top of our list; you will speak directly to the person working on your computer so that you can explain the situation in detail. We do the repairs quickly, we do not send anything to the service centers and we do not quote more than 5 days for repairs. We do not charge any upfront fees, you only pay for the work when done and when you are satisfied.
Absolutely, we repair laptop screens all the time and it's a lot cheaper than buying a new laptop. Contact us for a quick quote, we have the majority of laptop displays in stock and can normally replace your screen the same day!
We will always take the greatest care of your data. We comply with the Data Protection Act and all data we hold is strictly confidential. We work for a number of local businesses, including lawyers and department stores, and we understand the importance of personal data. All stored customer data is always stored protected by a password and encrypted format. We always advise you, if possible, to back up the data on your computer before starting any work and we can discuss backup options with you if necessary.

We will call you